the customer is served? The collective programming of the mind which differentiates the one group of people from another, culture in this sense includes system of values. Human resource management, 6th edition Seymen, Oya Aytemiz., (2006). This skill is essential in a cross cultural context.
The privatization decision changed the historic values and beliefs of BA dramatically as the organizations mission in the past was to make sure that planes fly safely and land safely. Marketing assumes that its new partner, manufacturing, simply has not appreciated the benefits of changing and adapting to marketings traditional way of doing business. After one year of training with TMI (training consultants BA moved into profit (Senior Fleming 2006). Customer satisfaction and customer care, profit maximization and productivity were not considered as top priorities (Bowhill 2008). More effective execution, companies that encourage workplace diversity inspire all of their employees to perform to their highest ability. Take time to mentor, manage and motivate the new service players on your team.
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